Returns & Exchanges

Due to the perishable nature of our artisanal food products, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please reach out to our team within 7 days of delivery for a full refund or replacement.

1

Inspect Your Delivery

Upon arrival, carefully check your package for any signs of transit damage, leakage, or missing specialty items.

2

Document Issues

If there is a problem, take clear photographs of the product and the shipping label to help our quality control team process your claim.

3

Contact Support

Email our customer care team at [email protected] with your order number and the photos of the affected items.

4

Resolution

Once reviewed, we will issue a credit to your original payment method or ship a replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing